CloudTalk
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ClouldTalk is an innovative call center software that provides users with a variety of unique tools to work with. It integrates with all major CRMs and helpdesks and also offers international phone numbers in more than 70 countries to maintain local presence when you run a virtual call centre. CloudTalk powers over 2,500 call centers, including companies like DHL, Mercedes Benz, Fujitsu, and GoStudent.
Pricing of CloudTalk
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- All Starter features
- plus
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- Skill-based routing
- Smart queueing
- SMS / Text messages
- Workflow Automation
- All Starter features
- plus
- Advanced analytics with unlimited history
- Real-time client dashboard
- Integrations to other systems
- Open API
- Skill-based routing
- Smart queueing
- SMS / Text messages
- Workflow Automation
- All Essential features
- plus
- Salesforce integration
- Power Dialer
- Smart Dialer
- Call Monitoring (Call Barging
- Call Whispering)
- Wallboards
- Speech to text
- Single Sign-On (SSO)
- SQL Exporter
- Unlimited concurrent calls
- All Essential features
- plus
- Salesforce integration
- Power Dialer
- Smart Dialer
- Call Monitoring (Call Barging
- Call Whispering)
- Wallboards
- Speech to text
- Single Sign-On (SSO)
- SQL Exporter
- Unlimited concurrent calls
- All Expert features
- plus
- Custom onboarding
- Unlimited outbound calls (Flat rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
- All Expert features
- plus
- Custom onboarding
- Unlimited outbound calls (Flat rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
Awards & Badges Received
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Key Features of CloudTalk
Key Features:
Key Specification
| Other Categories: | Cloud Telephony and IVRS Software Cloud Call Center Software Business Phone System Virtual Call Center Software Business Phone Number Software Virtual Phone System Software Call tracking Software Contact center software Telemarketing Software |
|---|---|
| Deployment: | Hybrid |
| Customer Support: | Phone,Email,Live Chat |
| Customization: | Yes |
| Languages Support: | English, French, German, Italian, Portuguese, Spanish |
Who uses CloudTalk
StartUps
SMEs
Agencies
Enterprises
Company Details
| Company Name: | CloudTalk |
|---|---|
| Headquarter: | Trenčín, Slovakia Slovakia |
| Website: |
Visit Website 
|
| Social Media: |
CloudTalk Description
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Frequently Asked Questions (FAQs)
Q. Who are the main user group of CloudTalk?
The user group of CloudTalk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Q. How much does CloudTalk cost?
CloudTalk has 4 plans,
- Starter USD 30 /User/Month
- Essential USD 40 /User/Month
- Expert USD 60 /User/Month
- Custom USD 0
Q. What are the main features of CloudTalk?
The key featuers of CloudTalk are as follows :
- Call Recording
- Call Scripting
- IVR / Voice Recognition
- Call Logging
- Call Routing
- Auto-Dialer
- CRM
- Inbound Call Center
- Outbound Call Center
Q. What pricing model does CloudTalk support?
CloudTalk pricing model : Monthly
Q. Is CloudTalk is online or offline?
CloudTalk is Hybrid Software.
Q. Is customization possible in CloudTalk?
Yes
Q. What type of support does CloudTalk provide?
CloudTalk offers Phone,Email,Live Chat support.
Q. What type of guides provided by CloudTalk for training?
CloudTalk provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,On-Site Training for the software training.
