HelpNinja

By HelpNinja

0.0
Rating out of 5 Based on 0 reviews

HelpNinja is a simple, effective tool for executing helpdesk related tasks. It doesn't have complicated portals and ticket IDs, so it's a simple, informative way of conversation between the client and his customer base. The communication window resembles emails, but it's entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.

Pricing of HelpNinja

Yearly
Monthly

Samurai​

USD 35
USD 29

/Month

/Month

Buy Now
  • Agents: 3
  • Mailbox: 3
  • Docs site: 1
  • Saved replies
  • Social Inbox
  • Reports
  • Collaboration tools (tags
  • notes)
  • Live Chat
  • Agents: 3
  • Mailbox: 3
  • Docs site: 1
  • Saved replies
  • Social Inbox
  • Reports
  • Collaboration tools (tags
  • notes)
  • Live Chat

Ronin

USD 59
USD 49

/Month

/Month

Buy Now
  • Agents: 5
  • Includes features of Samurai​ plan
  • Mailboxes: 3
  • Docs site: 2
  • Agents: 5
  • Includes features of Samurai​ plan
  • Mailboxes: 3
  • Docs site: 2

Yamabushi

USD 119
USD 99

/Month

/Month

Buy Now
  • Agents: 10
  • Includes features of Ronin plan
  • plus
  • Mailbox: 5
  • Docs site: 2
  • Agents: 10
  • Includes features of Ronin plan
  • plus
  • Mailbox: 5
  • Docs site: 2

Awards & Badges Received

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Key Features of HelpNinja

Key Features:
  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Key Specification

Other Categories: Help Desk Software
Deployment: Cloud Hosted
Customer Support: Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses HelpNinja

SMEs
SMEs
Enterprises
Enterprises

Company Details

Company Name: HelpNinja
Headquarter: ,
Website: Visit Website go-to-link
Social Media:

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HelpNinja Video

User Reviews

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Frequently Asked Questions (FAQs)

The user group of HelpNinja are as follows :

  • Enterprises
  • SMEs
  • SMEs

HelpNinja has 3 plans,

  • Samurai​ USD 35 /Month
  • Ronin USD 59 /Month
  • Yamabushi USD 119 /Month

The key featuers of HelpNinja are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

HelpNinja pricing model : Monthly,Yearly

HelpNinja is Online Software.

No

HelpNinja offers Business Hours,Online (Ticket) support.

HelpNinja provides Help Guides,Blogs for the software training.