OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are listed below.

·        Communication in Real Time

Customer inquiries can be responded to as rapidly as feasible. By utilizing OneChat, you'll be able to stay in touch with your website's visitors and facilitate them with timely assistance.

·        Increase Interaction

Onboard new customers while re-engaging with current ones with customized communications and email campaigns. Enhance consumer interaction and engagement by sending relevant messages to new customers.

·        One-Stop Shop for All Your Customer Information

Assemble and store all customer information in a central location for quick and easy access. You can keep track of the progress of queries and follow-ups with prospective leads  with proper segmentation.

·        The Use of Chatbots

Chatbots can automate the process of interacting with new potential customers across a variety of platforms. Using chatbots, you can preemptively attain new leads in order to increase conversions.  A chatbot with a clean, easy-to-use UI that makes it easy for businesses to get started right away

·        Streamline the Work of Your Agents

Rather than switching between apps, stay in touch with your entire customer base via multiple channels. Preset responses to frequently asked questions allow you to respond to conversations more quickly. Your team can communicate with each other internally using shared inboxes.

·        Access to a common email inbox

Make it easier to communicate with your clients and colleagues by centralizing communications. Respond to customer inquiries and maintain control of internal debates in an effortless manner.

·        Omni-channel communication

Support customers across multiple channels, including email, website live chat, social media platforms like Facebook and Twitter, as well as messaging apps like Whatsapp and Slack, by providing consistent service across all of these mediums.

·        Integrations with Third-Party Apps

Extending your feature set by consolidating with third-party applications such as Slack, Shopify, Woo Commerce, Calendly, Stripe, and a host of others will broaden your horizons of features available to you.