ProProfs Help Desk

Help Desk Software Engineered for Customer Delight

3.6
Rating out of 5 Based on 5 reviews

ProProfs Help Desk is a cloud-based help desk solution designed to help businesses take complete control over their customer service process. Customer service agents can manage customer issues or complaints via live chat, email, help center, web forms, and multiple other channels.

Pricing of ProProfs Help Desk

Yearly
Monthly

Essentials:

USD 10
USD 0

/agent/month

Buy Now
  • Offer delightful support with shared inboxes and basic help desk features.

Premium:

USD 15
USD 0

/agent/month

Buy Now
  • A complete help desk solution with unlimited inboxes and advanced features like ticket routing
  • child tickets
  • API
  • white label & more.

Enterprise:

USD 0
USD 0

Buy Now
  • For advanced support teams needing multiple users
  • enterprise security
  • custom integrations & automations
  • SSO

Essentials

USD 15
USD 10

/User/Month

/User/Month

Buy Now
  • Unlimited Tickets: Unlimited
  • Inboxes: 3
  • Departments & Teams: 3
  • Ticket History: 1 Year
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Reports: Basic
  • Roles & Permissions
  • File Attachments: 10 MB
  • Labels
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Dynamic Placeholders
  • Social Media Channels
  • Mobile App
  • Branding
  • Integrations: Basic
  • Customer Support: Premium Support
  • Unlimited Tickets: Unlimited
  • Inboxes: 3
  • Departments & Teams: 3
  • Ticket History: 1 Year
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • R

Premium

USD 20
USD 15

/User/Month

/User/Month

Buy Now
  • Unlimited Tickets: Unlimited
  • Inboxes: 5
  • Departments & Teams: 5
  • Ticket History: Unlimited
  • Includes features of Essentials plan
  • plus
  • Reports: Advanced
  • Ticket Routing
  • Child Tickets
  • Audit & Admin Controls
  • File Attachments: 20 MB
  • Business Hours
  • ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
  • Custom Fields & Filters
  • API & Single Sign-On
  • White Label
  • Custom License
  • Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced
  • Unlimited Tickets: Unlimited
  • Inboxes: 5
  • Departm

Enterprise

USD 0
USD 0

Buy Now
  • Includes features of Premium plan
  • plus
  • Inboxes: Unlimited
  • Departments & Teams: Unlimited
  • Customer Support: Onboarding & Success Manager
  • Includes features of Premium plan
  • plus
  • Inboxes: Unlimited
  • Departments & Teams: Unlimited
  • Customer Support: Onboarding & Success Manager

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Key Features of ProProfs Help Desk

Key Features:
  • Help Desk Management
  • Incident Management
  • Issue Tracking
  • Knowledge Base
  • Live chat system
  • Saas help desk software
  • Third Party Integration
  • Ticket Management

Key Specification

Other Categories: Help Desk Software
Deployment: Cloud Hosted
Customer Support: Phone,Email,Live Chat,Online (Ticket)
Customization: Yes
Languages Support:

Who uses ProProfs Help Desk

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: ProProfs Help Desk
Headquarter: Santa Monica, California United States
Website: Visit Website go-to-link
Social Media:

ProProfs Help Desk Description

With an easy-to-use interface, agents can quickly track the progress of issues and see who is working on which ticket. Moreover, you can create canned email responses to respond to routine customer inquiries quickly. 

ProProfs Help Desk users can even create a self-service knowledge base to allow customers to find solutions at their own pace and reduce the ticket volume. On the other hand, support managers can quickly review performance by tracking help desk metrics such as CSAT, ticket response time, ticket resolution time, pending tickets, etc. In addition to this, robust automation capabilities will allow your team to speed up the issue resolution process and delight customers.

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ProProfs Help Desk Video

User Reviews

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Frequently Asked Questions (FAQs)

The user group of ProProfs Help Desk are as follows :

  • Startups
  • SMEs
  • Agencies
  • Enterprises

ProProfs Help Desk has 6 plans,

  • Essentials: USD 10 /agent/month
  • Premium: USD 15 /agent/month
  • Enterprise: USD 0
  • Essentials USD 15 /User/Month
  • Premium USD 20 /User/Month
  • Enterprise USD 0

The key featuers of ProProfs Help Desk are as follows :

  • Help Desk Management
  • Incident Management
  • Issue Tracking
  • Knowledge Base
  • Live chat system
  • Saas help desk software
  • Third Party Integration
  • Ticket Management

ProProfs Help Desk pricing model : Yearly,Monthly

ProProfs Help Desk is Online Software.

Yes

ProProfs Help Desk offers Phone,Email,Live Chat,Online (Ticket) support.