![ProProfs Help Desk ProProfs Help Desk](https://cdn.techimply.com/uploads/software/2272/logo/helpdesk.png)
ProProfs Help Desk
Help Desk Software Engineered for Customer Delight
ProProfs Help Desk is a cloud-based help desk solution designed to help businesses take complete control over their customer service process. Customer service agents can manage customer issues or complaints via live chat, email, help center, web forms, and multiple other channels.
Pricing of ProProfs Help Desk
- Offer delightful support with shared inboxes and basic help desk features.
- A complete help desk solution with unlimited inboxes and advanced features like ticket routing
- child tickets
- API
- white label & more.
- For advanced support teams needing multiple users
- enterprise security
- custom integrations & automations
- SSO
- Unlimited Tickets: Unlimited
- Inboxes: 3
- Departments & Teams: 3
- Ticket History: 1 Year
- Auto-Response
- Canned Responses
- Ticket Ratings
- Reports: Basic
- Roles & Permissions
- File Attachments: 10 MB
- Labels
- Spam
- Bookmark
- Overdue Time
- Internal Notes in Ticket
- Dynamic Placeholders
- Social Media Channels
- Mobile App
- Branding
- Integrations: Basic
- Customer Support: Premium Support
- Unlimited Tickets: Unlimited
- Inboxes: 3
- Departments & Teams: 3
- Ticket History: 1 Year
- Auto-Response
- Canned Responses
- Ticket Ratings
- R
- Unlimited Tickets: Unlimited
- Inboxes: 5
- Departments & Teams: 5
- Ticket History: Unlimited
- Includes features of Essentials plan
- plus
- Reports: Advanced
- Ticket Routing
- Child Tickets
- Audit & Admin Controls
- File Attachments: 20 MB
- Business Hours
- ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
- Custom Fields & Filters
- API & Single Sign-On
- White Label
- Custom License
- Enterprise Security & Ownership
- Vault
- Integrations: Advanced
- Unlimited Tickets: Unlimited
- Inboxes: 5
- Departm
- Includes features of Premium plan
- plus
- Inboxes: Unlimited
- Departments & Teams: Unlimited
- Customer Support: Onboarding & Success Manager
- Includes features of Premium plan
- plus
- Inboxes: Unlimited
- Departments & Teams: Unlimited
- Customer Support: Onboarding & Success Manager
Awards & Badges Received
Get More Awards & adges from Techimply
Key Features of ProProfs Help Desk
Key Features:
Key Specification
Other Categories: | Help Desk Software |
---|---|
Deployment: | Cloud Hosted |
Customer Support: | Phone,Email,Live Chat,Online (Ticket) |
Customization: | Yes |
Languages Support: |
Who uses ProProfs Help Desk
StartUps
SMEs
Agencies
Enterprises
Company Details
Company Name: | ProProfs Help Desk |
---|---|
Headquarter: | Santa Monica, California United States |
Website: |
Visit Website |
Social Media: |
ProProfs Help Desk Description
Most trusted software on Techimply
![Salesforce Salesforce](https://cdn.techimply.com/uploads/software/278/logo/sales force_mid.jpg)
Salesforce
Sales Force Automation Solutions And SFA Software
![Freshdesk Freshdesk](https://cdn.techimply.com/uploads/software/364/logo/1496835039_FD_DEV_400x400_mid.jpg)
Freshdesk
Cloud-based Customer Support Software
![Freshworks CS Suite Freshworks CS Suite](https://cdn.techimply.com/uploads/software/41964/logo/freshworks_inc_logo.jpg)
Freshworks CS Suite
Freshworks Customer Service Suite
![InvGate Service Desk InvGate Service Desk](https://cdn.techimply.com/uploads/software/9294/logo/422c1556a870a5a2c3f58acd1de5a68d.png)
InvGate Service Desk
By InvGate
![PureVPN PureVPN](https://cdn.techimply.com/uploads/software/30949/logo/45d07d254c74122d4a5452f7adf1c0e9.png)
PureVPN
By PureVPN
![Zoho Assist Zoho Assist](https://cdn.techimply.com/uploads/software/9261/logo/1805002081911938.jpg)
Zoho Assist
Enterprise-grade Remote Support and Unattended Remote Access Software
ProProfs Help Desk Complete Help Desk Software Comparisons
Alternative
![Freshdesk Freshdesk](https://cdn.techimply.com/uploads/software/364/logo/1496835039_FD_DEV_400x400_mid.jpg)
Freshdesk
Cloud-based Customer Support Software
![Zendesk Zendesk](https://cdn.techimply.com/uploads/software/1026/logo/1552920267_kayako logo_mid.png)
Zendesk
Best Customer Service Software
![Freshworks CS Suite Freshworks CS Suite](https://cdn.techimply.com/uploads/software/41964/logo/freshworks_inc_logo.jpg)
Freshworks CS Suite
Freshworks Customer Service Suite
ProProfs Help Desk Video
User Reviews
Share your experience! Be the very first reviewer.
Write a Review
Frequently Asked Questions (FAQs)
Q. Who are the main user group of ProProfs Help Desk?
The user group of ProProfs Help Desk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Q. How much does ProProfs Help Desk cost?
ProProfs Help Desk has 6 plans,
- Essentials: USD 10 /agent/month
- Premium: USD 15 /agent/month
- Enterprise: USD 0
- Essentials USD 15 /User/Month
- Premium USD 20 /User/Month
- Enterprise USD 0
Q. What are the main features of ProProfs Help Desk?
The key featuers of ProProfs Help Desk are as follows :
- Help Desk Management
- Incident Management
- Issue Tracking
- Knowledge Base
- Live chat system
- Saas help desk software
- Third Party Integration
- Ticket Management
Q. What pricing model does ProProfs Help Desk support?
ProProfs Help Desk pricing model : Yearly,Monthly
Q. Is ProProfs Help Desk is online or offline?
ProProfs Help Desk is Online Software.
Q. Is customization possible in ProProfs Help Desk?
Yes
Q. What type of support does ProProfs Help Desk provide?
ProProfs Help Desk offers Phone,Email,Live Chat,Online (Ticket) support.