Zoho Desk

Customer Service Software For Small Business | HelpDesk Softwares

0.0
Rating out of 5 Based on 0 reviews

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered.

Pricing of Zoho Desk

Yearly
Monthly

PROFESSIONAL

INR 720
INR 0

Buy Now
  • Everything in Free+
  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards

Free

INR 0
INR 0

Buy Now
  • E-mail Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields

ENTERPRISE

INR 1500
INR 0

Buy Now
  • Everything in Professional+
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support

PROFESSIONAL

INR 720
INR 0

Buy Now
  • Everything in Free+
  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards

ENTERPRISE

INR 1500
INR 0

Buy Now
  • Everything in Professional+
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support

Standard

USD 20
USD 0

/User/Month

Buy Now
  • Unlimited Agents
  • Includes features of Free plan
  • plus
  • Ticket Tags: 20 Tags/Ticket
  • Followers
  • Time Entry
  • Search Facet
  • Snippets for Faster Response
  • Email Templates in Reply Editor
  • Work Modes
  • Real Time Updates in Ticket List & Detail View
  • Real Time Ticket Count in Starred Views
  • Team Feeds
  • Email Channel: 5
  • Advanced Web Forms: 5
  • Community Forums
  • WhatsApp: Yes (Usage-based charges applied by WhatsApp )
  • Telegram
  • Wechat
  • Line
  • Dashboard
  • WhatsApp Sandbox
  • Canned Messages
  • Auto-Responses
  • WhatsApp Template Mess

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Key Features of Zoho Desk

Key Features:
  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management

Who uses Zoho Desk

StartUps
StartUps
SMEs
SMEs
Agencies
Agencies
Enterprises
Enterprises

Company Details

Company Name: Zoho Corporation Pvt. Ltd.
Headquarter: Chennai, Tamil Nadu India
Website: Visit Website go-to-link
Social Media:

Zoho Desk Description

Save the world from bad customer service!

Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software that assists businesses to focus on the customer.

Close tickets. Open happiness.
Zoho Desk provides your team the best tools to assist customers while automating frequent tasks that otherwise take up valuable time.

Don't improvise. Improve.
With Zoho Desk, get the right trends and patterns in your team's efforts, make improvements and inspire better performance.

One company. One team.
Zoho Desk assists bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media, and more.

Self-help is the best help.
Equip customers so they can find answers to questions.

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Zoho Desk Video

User Reviews

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Frequently Asked Questions (FAQs)

The user group of Zoho Desk are as follows :

  • Startups
  • SMEs
  • Agencies
  • Enterprises

Zoho Desk has 6 plans,

  • PROFESSIONAL INR 720
  • Free INR 0
  • ENTERPRISE INR 1500
  • PROFESSIONAL INR 720
  • ENTERPRISE INR 1500
  • Standard USD 20 /User/Month

The key featuers of Zoho Desk are as follows :

  • Cataloging/Categorization
  • Collaboration Tools
  • Full Text Search
  • Knowledge Management
  • Self Service Portal
  • Customizable Branding
  • Reporting/Analytics
  • Customizable Templates
  • Feedback Management

Zoho Desk pricing model : Yearly,Monthly,Onetime(Perpetual License)

Zoho Desk is Online Software.

Yes

Zoho Desk offers Phone,Email,Live Chat,Online (Ticket) support.

Zoho Desk provides Video Guides,Webinars,Infographics,Case Studies for the software training.