EngageBay Helpdesk System

By EngageBay Helpdesk System

0.0
Rating out of 5 Based on 0 reviews

EngageBay Helpdesk System is a simple help desk software that helps users to track every customer interaction in one place. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.

Pricing of EngageBay Helpdesk System

Yearly
Monthly

EngageBay HelpDesk System

USD 0
USD 0

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  • Contact Management
  • Ticketing Management
  • Ticket Views
  • Ticket Macros
  • Groups
  • Group Management
  • Canned Responses
  • Personal Note
  • Customer 360 Degree View
  • Desktop Notifications
  • Push Notification
  • Automations/Workflows
  • Nodes (Automation/Workflow)
  • Role Management
  • Contact Management
  • Ticketing Management
  • Ticket Views
  • Ticket Macros
  • Groups
  • Group Management
  • Canned Responses
  • Personal Note
  • Customer 360 Degree View
  • Desktop Notifications
  • Push Notification
  • Automations/Workflows
  • Nodes (Automation/Workflow)
  • Role Manag

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Key Features of EngageBay Helpdesk System

Key Features:
  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Key Specification

Other Categories: Help Desk Software Help Desk Software For Free
Deployment: Cloud Hosted
Customer Support: Business Hours
Customization: No
Languages Support: English

Who uses EngageBay Helpdesk System

SMEs
SMEs
Enterprises
Enterprises

Company Details

Company Name: EngageBay Helpdesk System
Headquarter: Mountain House,
Website: Visit Website go-to-link
Social Media:

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EngageBay Helpdesk System Video

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Frequently Asked Questions (FAQs)

The user group of EngageBay Helpdesk System are as follows :

  • Enterprises
  • SMEs
  • SMEs

EngageBay Helpdesk System has 1 plans,

  • EngageBay HelpDesk System USD 0

The key featuers of EngageBay Helpdesk System are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

EngageBay Helpdesk System pricing model : Onetime(Perpetual License)

EngageBay Helpdesk System is Online Software.

No

EngageBay Helpdesk System offers Business Hours support.

EngageBay Helpdesk System provides Help Guides,Blogs,Video Guides for the software training.